Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight, heat, and strong odors. We recommend using airtight tins or the resealable pouches provided.
What are your UK shipping rates and delivery times?
We offer standard and express shipping across the UK via Royal Mail and DPD. Orders are typically processed within 24 hours, with standard delivery taking 2-4 working days. Free shipping is available on orders over a specific value.
Do you offer international shipping?
Yes, we ship our tea products globally. Shipping costs and delivery times vary by destination and will be calculated at checkout based on the weight of your order.
Are your tea bags plastic-free?
While we specialize in loose leaf tea, any pyramid tea bags we stock are made from cornstarch or other plant-based materials and are 100% biodegradable and plastic-free.
Can I return my order if I am not satisfied?
Due to the food-grade nature of our products, we can only accept returns on unopened and sealed items within 14 days of delivery. If there is a quality issue or error with your order, please contact our support team immediately.
Do you provide wholesale opportunities for cafes and shops?
Yes, we offer competitive wholesale pricing for businesses. Please contact us via our trade inquiry form to discuss bulk volumes and bespoke tea sourcing for your establishment.